Support

If you receive a damaged or incorrect product, please contact us immediately. Provide us with your order number and photos of the product, and we will arrange a replacement or refund at no addition...

Return shipping costs are the customer’s responsibility, except in cases where the return is due to an error on our part (e.g., wrong product or defective item). If you have any questions about ret...

Unfortunately, we do not offer exchanges at this time. If you would like to return a product, you can request a refund and place a new order for the desired item.

If you have returned your order and have not received a refund within the expected timeframe, please contact our customer support team with your order number and proof of return shipment (e.g., a r...

Upon receipt of the returned item at our facility, the processing of your return will take approximately 30 days. Following the completion of this process, refunds will be issued to the original pa...

 Returns are permitted for products that satisfy the following conditions:The item remains unopened and is in its original packaging.The return request is submitted within 30 days of receipt of the...

While it is possible to send a return without a tracking number, Hairovesca strongly recommends using a trackable shipping method. Without a tracking number, we cannot confirm receipt of the return...

To initiate the return process for an item, we kindly request that you contact our customer support team by utilizing the provided contact form. You can access the form by clicking on the following...

If your tracking information shows that your return was delivered, but you haven’t received your refund, please contact our customer support team. Provide them with your return tracking number so t...

If the tracking information shows that your return hasn’t been delivered after the expected time, contact the shipping carrier for updates. If there are delays or issues, provide the tracking numbe...