Support

Last updated: 24th October 2025.This Privacy Policy (the “Policy”) defines the practices of Haur B.V (the “Platform Operator,” “We,” “Our” or “Us”) regarding the collection, use, disclosure, and pr...

Unfortunately, once an order has been dispatched, it cannot be canceled as it is already on its way to you. However, you can choose to return the product after receiving it. Please contact our cust...

If you still prefer to return the product, contact our customer support team, and we will provide the return instructions and address. Please note that return shipping costs are the customer’s resp...

If you no longer wish to keep your order, you have the following options:Request a partial refund or gift the itemYou may contact our customer support team to arrange a partial refund if you decide...

Dispatched orders are already in transit and handled by the courier. At this stage, we are unable to intercept or stop the shipment. However, you can return the product or choose to keep it with a ...

Refunds for returned orders are processed within 7-10 business days after the product is received at our facility. The refund will be credited to your original payment method within 10 business day...

If you wish to return the product, please reach out to our customer support team for the return instructions and the appropriate return address. Make sure to include your order details for a smooth...

Orders can only be modified or canceled within a short time frame after purchase. To request a change or cancellation, please contact us within 1 hour of placing the order. Once an order is process...

When returning a product, make sure to include:The product in its original packaging.A copy of your invoice or order confirmation.Your full name and contact information.The reason for the return.Th...

If you lose your tracking number, contact the shipping carrier you used for the return. They may be able to retrieve it for you using your shipping receipt or other details. Unfortunately, without ...